Frequently Asked Questions
FAQS:
How can I get featured on Self-Care Mentality's social media?
We would love for you to be featured in our social media posts and become part of our online community. In order to do so, we would like you to do the following things:
- After placing and receiving your order, please take a photo or video of you, including your new product, with your phone or a high quality camera.
- Post that photo or video to Instagram and tag us at @theselfcarementality or on Facebook. Or email us the photo or link to the video at marketing@selfcarementality.com with your social media username and platform of choice so we can properly tag you in our post.
After we receive the photo or video, we will edit it properly to match our other content and will tag you in the post.
By sending us your photo or video of yourself with one of our products, you are giving us permission to use and reproduce that content for our other online media presences. For example, by sending us a photo of you in your product, we may use that photo on our website or in future advertisements of that product.
If tagged on Instagram or Facebook, we will reach out to you personally through Direct Messaging, to get your permission to repost and use in our other marketing materials.
How do your clothing items fit?
Our clothes are all currently unisex items and all have more of a relaxed/regular type of fit. If you want something that is true to size, we would recommend ordering your normal size in unisex clothing.
If you want something to fit a little more snug, we would recommend sizing down but be sure to check the size guide on each product description to ensure the product is still long enough to fit.
If you want something to be a bigger or baggier fit, we would recommend sizing up from your normal size.
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
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USA: 3–4 business days
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Europe: 6–8 business days
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Australia: 2–14 business days
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Japan: 4–8 business days
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International: 10–20 business days
Our fulfillment times for all products may be longer than usual due to COVID-19 and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.
It's difficult to predict the shipping times. You can follow our product manufacturing times and add an additional time for shipping on top of them.
| Shipments from US | Shipments from EU | |
| Hoodies | 2-7 Business Days | 2-7 Business Days |
| Sweatshirts | 2-7 Business Days | 2-7 Business Days |
| Long Sleeve T-Shirts | 2-7 Business Days | 2-7 Business Days |
| T-Shirts | 2-7 Business Days | 2-7 Business Days |
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
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Check your shipping confirmation email for any mistakes in the delivery address
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Ask your local post office if they have your package
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Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor's, please get in touch with us at info@selfcarementality.com with your order number and we will help you figure it out.
If you did find a mistake in your delivery address, we would be happy to send you a replacement order, but shipping will be at your own cost due to our policy.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@selfcarementality.com
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@selfcarementality.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
What’s your return policy?
We don’t offer returns and exchanges at this time due to COVID-19, but if there’s something wrong with your order, please let us know by contacting us at info@selfcarementality.com! The return address on our packages is our suppliers' address so please contact us before sending the product back to ensure your situation is handled correctly.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items, not due to buyer's remorse. If any of these apply, please contact us at info@selfcarementality.com with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges due to COVID-19. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at info@selfcarementality.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!